Return policy

All items on sale are final and will not be refunded or credited.

You may exchange or request a refund for an item up to 30 days after receiving your order. A return label is included with your merchandise to facilitate returns. You will not need an authorization number.

Returned merchandise must not have been worn or washed. It must remain in good condition and in its original packaging with its hang tags. Refunds will be made by the same payment method used for the purchase within 2 to 5 days after receiving the merchandise.

There is no return fee.

If your order was under $75, shipping and handling fees will not be refunded, unless a mistake was made on our end when sending your goods.

Claudel Lingerie exercises their rights to refuse all returns, exchanges, and refunds if one the criteria above are not met. Furthermore, should an item seem to have been worn, misused, altered, soiled, washed, or purposely damaged, it will not be refunded or exchanged. the item will be sent back to the consumer at his expense.

Please use the return label given with your order to return or exchange an article to the following address:

Claudel Lingerie
333, Chabanel St West, suite 800
Montréal (Québec)
H2N 2E7

In the event were the return label is missing or lost, please contact customer service and a new label will be sent to you : or call 514 277-3169 extension 233.